Reviews By Google
Bob Jane Hornsby is awesome. I have been to other tyre shops in the past but haven’t had service like Jackson and Wayne have given me. A+ for finding the best price and quick service. Will come back.
Jackson was very friendly and easy to deal with. Changed a whole set of tyres with no issue. Very reasonable price, and quick turnaround. Pity the wheel alignment couldn't be done as it was broken.
Had tyres fitted 24 Sept. I requested that the wheel nuts NOT be torqued with a rattle gun. Jackson assured me that they will be torqued by hand (using torque wrench). After fitment I saw that one of the wheels nuts had been damaged (the edges curled over) by a rattle gun and had been way over torqued. I also found some other wheel nuts over torqued. As the chrome wheel nuts were fairly new, there were noticeable markings on the other wheel nuts indicating use of a rattle gun. I showed this to Peter on 25 Sept. Peter acknowledged the damage to one of the nuts and said they will replace all the wheel nuts. On the 4 Oct I again spoke with Peter as I had not heard from him. He again assured me the wheel nuts will be replaced. Today is Saturday 12 Oct and I have not heard from Peter or Bob Jane . Using rattle guns to tighten wheel nuts may often cause damage to the wheel nuts,stretch or cross thread the studs and make roadside wheel changes very difficult (difficulty removing over torqued wheel nuts)... acknowledgement to Jackson and his customer service during order and supply of tyres.. Emailed head office on 14th, 15th Oct Bob Jane Hornsby supplied replacement chrome wheel nuts.
Jackson was so helpful and efficient. He demonstrated great customer service, I really appreciated it.
We have been getting tyres from Bob Jane T-mart hornsby for years and have never had an issue. Efficient and friendly service and great prices. Highly recommend.
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