Reviews By Google
Wish i could give even less than 1 star.....what an experience.....Customer Service staff was excellent when booking and arranging times. After i got my car...wheels were not aligned properly, they did something to my "Auto-Hold" feature and then argued that it only works for 3 seconds. I told them that i have been driving it for more than 1 year and that is not right about the feature but the staff was argumentative and told me that i do not know what i am talking about. Had to rebook the car with VW dealer to get it fixed. Will never ever go again.....
Would like to say thank you to Raul at the Epping store, very friendly, knew what he was talking about and had attention to detail. He made me feel like a valued customer and I'll gladly have him work on my vehicle again. Great customer service.
I went to Bob Jane after getting a flat tire and having my spare put on by the RACV. I was en route to a holiday with my dog in the car and needing to collect my kids and was visibly distressed. The guys at Bob Jane tested my tire, patched it up, and didn’t charge me- they just said ‘have a good day and we hope we helped’. I cannot thank the guys at Bob Jane enough for helping me in this stressful situation. Highly, highly recommend!
Guys were very friendly and professional. Answered all my questions and slotted me in from just walking in off the street. Very happy with there service
Worst customer service. The front desk guy made wait for 15 min until he finished his phone call, then he said sorry we can't do your Tyer today, we will close in 30 min.
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